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✨ Support URL page for App Store

Need help?
We will help you complete the magic.

If you have trouble using Magic Box, including PRO unlock, restore purchase, tutorial videos, interactive performance, or app operation issues, please check the FAQ below or contact us by email.

Contact Support View FAQ
Quick Help

Try these three steps first

Most app issues can be solved by updating, restarting, or restoring purchases. If the issue remains, use the email form below.

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Restart the app

Fully close the app and open it again. Make sure your network is stable. If needed, restart your device.

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Update to the latest version

Go to the App Store and check whether a new version is available. Updates may fix known issues.

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Restore purchase

If you purchased PRO but it is still locked, find “Restore Purchase” in the app and run it.

FAQ

Frequently Asked Questions

These answers help users quickly find the right troubleshooting direction.

1. How do I unlock PRO?
Please open the PRO, upgrade, or purchase page in the app and follow the App Store purchase instructions. After a successful purchase, PRO magic tricks or advanced features should unlock automatically.
  1. Make sure you are using the same Apple ID used for the purchase.
  2. Keep your network stable during the purchase process.
  3. If payment was completed but PRO is not unlocked, restart the app and run Restore Purchase.
2. How do I restore my purchase?
If you already purchased PRO but reinstalled the app, changed devices, or PRO became locked again, please use the Restore Purchase feature in the app.
  1. Make sure your iPhone or iPad is signed in with the same Apple ID used for purchase.
  2. Open the app and go to the PRO or settings page.
  3. Tap “Restore Purchase”.
  4. After verification, return to the magic list and check whether PRO is unlocked.
3. How do I watch tutorial videos?
Open the detail page of the magic trick in the app and tap the tutorial video button. If the video cannot play, check your network, restart the app, and update to the latest version.
  • If you are using mobile data, try switching to Wi‑Fi.
  • If loading takes too long, try again later or turn off VPN.
  • If a specific video always fails, email us and tell us which magic trick it is.
4. What should I do if the app cannot play or operate correctly?
Please try these steps:
  1. Fully close the app and open it again.
  2. Check your network connection.
  3. Make sure the app is updated to the latest version.
  4. Restart your phone.
  5. If the problem remains, take a screenshot or screen recording and contact us below.
5. What information should I include when reporting a problem?
To help us solve your issue faster, please include:
  • Your device model, such as iPhone 15 or iPad Air.
  • Your iOS or iPadOS version.
  • Your app version.
  • The magic trick name or page where the issue happened.
  • What you did before the issue happened.
  • Screenshots or screen recordings.
Contact

Contact Support

If the FAQ does not solve your issue, please email us. To speed up support, include your device model, system version, app version, and screenshots.

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Support Email jungewhu@gmail.com
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Response Time We usually reply within 3–5 business days. Actual response time may vary depending on the issue.
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Privacy Reminder Please do not include your full credit card number, Apple ID password, or other sensitive information.

Create a support email

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If the button cannot open an email app, please manually email the support address above. This is a static webpage without a backend database.

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